US Bank: Enterprise Expense Management Tool Innovation

Enhanced the B2B expense management experience for U.S. Bank’s Access Online platform. Led multi-method research through contextual inquiry, survey analysis, and stakeholder workshops to uncover inefficiencies and pain points in enterprise expense reporting. Findings informed a platform redesign that increased loyalty and reduced reporting errors by 25% and improved overall satisfaction among finance and procurement teams.
- Surveys
- Data mining
- Persona Development
- Discovery work for need and pain points
- Mapping user flows
- Navigation hierarchy testing
- Design workshops
- Testing low fidelity prototypes
- Usability testing